The landlord is responsible for maintenance
By signing the rental agreement the tenant has committed him/herself to pay the rent, likewise the landlord has committed him/herself to maintain the house. This maintenance concerns both periodic maintenance - for example the exterior painting - and incidental maintenance, such as repairing a leak. But the tenant also has a responsibility to remedy and prevent so-called 'minor' defects. For example, the replacement of a tap rubber or the replacement of a lamp will be borne by the tenant.
Some defects justify a rent reduction
The government has drawn up a list of defects that justify a reduction in the rental price (follow the link below to the frequently asked questions). This always concerns defects that either affect the safety or comfort of the house. Defects that concern safety are, for example: missing or seriously worn down stair steps, no railing along the stairs, weak or loose fencing at the balcony, etc. Defects that affect the comfort of the house are, for example, noise or odor nuisance, a broken doorbell, insufficient heating capacity, etc.
Square Rent gets the defects fixed and/or rent lowered
We recommend that you first address your landlord yourself and expressly request that the defect be repaired. It is important to do this in writing, by e-mail preferably. If the landlord has not repaired the defect after six weeks, Square Rent will be happy to help you from there.
Square Rent assesses the defect and estimates the likelihood of success of proceedings before the Rental Committee or court. In consultation with you, we determine the strategy to be followed - depending on whether you only want a repair or also rent reduction - and the best time to take action. We start the right procedure at the right institution and represent you from start to finish. After obtaining a decision, we'll ensure that the landlord complies with it, even if that means that a judge (still) has to be involved.
As a price we charge 25% of the achieved rent reduction over the period to which the reduced rent is declared applicable by the Rent Commission or the Court. If you only want to have the defect remedied but do not require a rent reduction (with retroactive effect), we charge an hourly rate of 35 euros per hour. And if all efforts of Square Rent do not yield any results, you will of course not pay anything.